New Boomerang Data Recovery complaint posted to Rip Off Report

This complaint against Boomerang Data Recovery is very similar to mine, shame on you Boomerang Data Recovery.

"I had used the Boomerang DRS software (v1.1.2) ONCE in July 2008, and never used it again. I was a little skeptical when I learned of it's phone home requirements for each and every restore, but I wasn't using the software outside of the agreed upon usage terms, so I didn't think much of it.

4 months after the one and only time I had used the software, I started getting emails from BoomDRS telling me that my account was banned for license violations. I contacted support 3 different times, each time explaining that someone elses account had been mixed up with mine, providing specific details that pointed out the mixup within their system.

There was one FAQ that stated that if you inquired about a banned license, it would be reviewed by an actual human, and that you would get a response outlining the reason. I was never given this courtesy, despite pointing out the FAQ article in one of my contact attempts with Support. Sadly, this FAQ article no longer exists on their site."

Read the full complaint here.

LifeHacker users pick the best FREE recovery software and its not Boomerang Data Recovery

You can avoid paying for software like Boomerang Data Recovery by downloading Recuva (Windows). It was choosen by Lifehacker readers as the best free data recovery software.
You can download here.

Read the full article at LifeHacker here.

You can fork out $40 to $280 for Boomerang Data Recovery or....

You can download one of the five best free data recovery tools featured by LifeHacker. That sure beats the crappy price scheme that Boomerang Data Recovery would have you pay for their one time use data recovery software.

You have your choice of the five free apps: TestDisk (Windows/Mac/Linux), Recuva (Windows), PhotoRec (Windows/Mac/Linux), Restoration (Windows), Undelete Plus (Windows).

You can read the full article here

A guide to avoiding your customers based on Boomerang Data Recoveries Site

Based on an analysis of the Boomerang Data Recovery site at http://www.boomdrs.com, here are the best ways to avoid having your customers contact you.

1. No phone number in header

2. No contact primary menu item

3. No invitational text to contact you

4. No "Contact" call to action

5. No phone on contact page

6. No email address on contact page

7. No contact link in the footer

8. No contact link on site map

9. No use of the word "contact" in text on site, ok they do have "Contact our team" which links to a webform

10. No contact page at all!

Bonus Tip - Register your domain name anonymously

If you really are trying to hide, then by all means, don’t be an idiot; spring for the extra few dollars to register your domain name anonymously.

Avoid websites with no contact information! Like Boomerang Data Recovery

When you visit Boomerang Data Recovery at http://www.boomdrs.com, scan the pages for a contact link and you will not find one. Now, they do have a contact form buried in their support section. However, if you read the testimonials here, you will learn that they may never respond too your inquiry.

No contact information, this is a sign that Digital Frontiers the company behind Boomerang Data Recovery may not back up their sales. If you do not want your customers too contact you, then do you really deserve their money? I do not think so, as this is why you should move on.

For more information on this subject visit Bad Website Ideas.

Top 10 Reasons not to buy Boomerang Data Recovery

1. Poor or no customer service

2. You can only contact them via their support ticket system

3. No address listed

4. No phone number listed

5. No email listed

6. Number listed on your credit card statement no longer in service

7. Contact emails Sales, Customer Support, Adam Yates (founder) are bounced

8. Too expensive

9. Support forum has been closed

10. If you complain they may post your name on Cheats-and-Liars.com!

Reviews from VersionTracker.com on Boomerang Data Recovery

"Scamware Pricing"

"This product is completely useless , unless you are permanently connected to the internet this product can't recover anything, which makes it useless when you need to boot from an alternative disk or DVD.

I wouldn't recommend this program if it was for FREE.

Don't waste your money, run don't walk away from this scam."

"Ouch, take back what I just said! Upgrade sucks"

"Version 2 sure looked great until I read their "upgrade". Oh my God! They did away with the Universal license for the "Home User", and even worse is that you loose "credit" as you recover files. Hence, if you only buy 100 MB of recovery credit, you can only recover 100 MB with it. At that time if you want to recover more, then you have to pay them more! A TB is $280.00 so if I recover a single drive, it costs me $280.00 and then I've got to spend an additional $280.00 to get a TB's worth of credit back for the next catastrophe!"

"Product support is non existent - DO NOT BUY !!"

"Product worked once and then fails repeatedly with a session error. Numerous attempts to contact the support department via their online ticketing system and email go unanswered. If you can waste the money, then give it a shot. It might work for you otherwise find something else because this company doesn't back it's product."

"Terrible support"

"I purchased almost 36 hours ago and still have not received my activation code. Multiple support tickets have not been answered. You can't reach them by their phone, nobody ever answers, and when the option to leave message arrises you're immediately disconnected. I would stay far away from this company when there are others just as good, if not better."

"If you want to lose 200$..."

"The customer service is null. The support is non-existent. The application crash and is unable to recover the documents and the media.
Moreover it never answer the malls. Don't buy."

Read the full reviews via VersionTracker