Here are a few Reviews from CNET's download page. Hopefully, the word will get out that their customer service sucks and people should avoid this company.
"HORRIBLE SUPPORT! Do Not Purchase From This Company!"
by beefgroovy on February 7, 2009
Pros: Original purchased version was able to recover 500gb drive.
Cons: Developer mistakenly bans your license for fraudulent use (despite only ever having used the software ONCE) and forces you to upgrade to continue use by ignoring any inquiries into the matter.
Summary: Stay FAR FAR FAR FAR away from this company!!! They could have the solution to world peace, global warming, and provide alternatives to fossil fuel. BUT, if they embrace shady business ethics and treat you as nothing but a common criminal, then I want no part of it.
I used Version 1.1.2 to recover a 500gb drive. Worked as expected, and never used it again. 4 months later, I received a banned license notice. I received this notice twice, listing 2 different license codes, purchase dates, and IP addresses. Mind you, I only bought this software once and used it once.
There is no direct contact number, email, or physical address for this company. The 800 number on the credit card statement is disconnected with no forwarding number. Your only method of contacting them is through a form on their website. I used this form 3 times to try and clear up my license issue, and each time I was ignored.
There was a FAQ posted to their site that states that they employ a policy of assuming you are guilty, but if you have a banned license issue, a human will look at it and get back to you with more specific reasons. I was never given this courtesy, and was simply ignored. That FAQ posting has since disappeared.
Any company that hides behind this kind of secrecy and won't man up to accept responsibility for any errors/mistakes on their part shouldn't be trusted. My only options of resolution, in their eyes, was to 1) spend more money to upgrade to their newer version (which is licensed WAY differently than Version 1, and not in a better way IMO), or 2) suck it up and consider my original purchase a "recovery fee". I chose neither, and instead disputed the charge with my credit card company.
Exercising YOUR rights as a consumer only gets you listed on cheats-and-liars.com as either a Cheat or a Liar (I'm apparently a liar). They list your name, city/state/zip, IP address, and the amount you've disputed. Either you accept the false accusations placed upon you and pony up more money, or get libeled on a website that THEY run? No thanks! (Currently there is no way of getting your name taken off of the list or pleading your case)
Despite having a product that worked for me, I can't justify or endorse the shady business ethics that Boomerang DRS embraces. And neither should you.
"IT'S A SCAM, IT'S A SCAM, IT'S A SCAM"
by mafie08 on February 6, 2009
Pros: I HAVE NOTHING TO LIKE THIS PRODUCT.
Cons: IT'S A RIPPED OFF, YOU COULDN'T REACH THEM IT YOU NEED HELP FROM THEM. THEY ARE JUST GETTING MONEY FROM YOU. THEIR PRODUCT ISN'T WORKING AT ALL.
Summary: IT'S A RIPPED OFF, YOU COULDN'T REACH THEM IT YOU NEED HELP FROM THEM. THEY ARE JUST GETTING MONEY FROM YOU. THEIR PRODUCT ISN'T WORKING AT ALL.
"DO NOT BUY IT'S A SCAM!! THIS PRODUCT IS A SCAM!!"
by ccarnell on December 14, 2008
Pros: None! ONLY BUY IF YOU WANT T O GET RIPPED OFF!
It doesn't work - IT"S A SCAM!!
Cons: Non-existent customer service.
Unable to actually contact ANYONE, as contact details do not exist! YOu only get re-directed to a FAQ page with no contact details!!
Summary: I bought this product to install on my Apple G5 and it just doesn't work!!
It's useless and too way expensive, I mean $175 a year?!?!
There's absolutely NO customer service - the refund guarantee is a joke!
I am having to contact VISA to get them to cancel my payment!!
"DO NOT PURCHASE"
on December 10, 2008
Pros: When they dont rip off their customers its actually a really good software.
Instead get filesalvage of data rescue II
Cons: I bought this for $175 for unlimited use 1 yr ago and this year they changed their rules so you must pay $175 every year to use this product. Complete rip off. Customer service does not exist. When i asked for my money this is what I received.
Summary: Try to find an answer by reading the manual
Try to find an answer by reading the FAQs
Try to find an answer by experimenting and using the software
If you submitted this ticket without doing the above, or if your question is already answered by the resources enumerated above, then this support ticket will be deleted without response, in order that we may provide the highest level of service to legitimate questions and not waste resources on replicated content.
"Poor customer service, expensive and ridiculous"
by fordsurf on December 3, 2008
Pros: It does what it says it does, it recovers data
Cons: It recovers data at an astronomical cost. Once you've recovered your quota of say 100MB for $40.00 thats it, your done! 100MB for 40.00? Are you kidding? I wish I was.
Summary: There are plenty of data recovery programs out there and this one is by far the worst bang for your buck. Customer service is non-existent and pretty much a no money back clause. DON"T DOWNLOAD!
No comments:
Post a Comment